To log in, open the Pinco Casino homepage and click the "Login" button at the top-right of the page. Enter your registered email address or username and your password in the designated fields. Ensure that the information entered is correct and that you are using the most recent verified email address associated with your account.
After entering your credentials, select the secure login option to complete the process. If you have enabled two-factor authentication, you will be prompted to provide the secondary verification code from your authentication app or SMS. Once verified, you will be granted access to your account dashboard where you can manage funds, bonuses and gameplay preferences.
We recommend using a strong, unique password that combines uppercase and lowercase letters, numbers, and special characters. Avoid reusing passwords from other services and change your password periodically to reduce risk. A strong password is one of the most effective measures you can take to protect your account.
Do not share your password with anyone and be cautious of unsolicited messages asking for account details. If you suspect your password has been compromised, change it immediately from your account settings and contact our support team for assistance. We never request passwords via email or chat.
We offer two-factor authentication (2FA) as an additional layer of security. 2FA requires a time-based one-time password from an authenticator app or a verification code sent via SMS. Enabling 2FA significantly improves the protection of your account, preventing unauthorized access even if your password is exposed.
To enable 2FA, navigate to your account security settings, follow the setup instructions and save your recovery codes in a secure location. If you lose access to your 2FA device, use the stored recovery codes or contact support for identity verification steps to regain control of your account.
If you forget your password, use the "Forgot Password" link on the login page. Enter your registered email address and we will send a secure reset link with clear instructions. This link expires after a limited time to maintain safety, so please follow the guidance promptly.
For additional verification, we may request identity documents or confirmation of account activity for larger accounts or if unusual login patterns are detected. These checks protect your funds and personal information and are performed according to our security policies.
Phishing attempts are fraudulent messages designed to steal credentials. Always verify that you are on the official site by checking the domain and ensuring a secure connection (HTTPS). Be cautious of emails or messages asking you to log in via provided links—navigate to our site directly using your bookmarked address or the official domain name.
Legitimate communications from Pinco Casino will never ask for your password. If you receive a suspicious email or message, forward it to our security team and delete it. We investigate reports promptly and can advise on next steps to protect your account.
When you log in, you can view active sessions and devices in your account settings. If you notice unfamiliar devices or locations, terminate those sessions immediately and change your password. Regularly reviewing active sessions helps catch unauthorized access early and keeps your account secure.
We recommend using updated browsers and devices with current security patches. Public or shared computers pose additional risks; avoid accessing your account on devices you do not control. When using mobile devices, keep your operating system and apps up to date and use device-level passcodes or biometric locks.
If you experience login failures, check your internet connection and confirm your credentials. Clear your browser cache or attempt a login from a different browser or device. If multi-factor prompts do not appear, verify that your authenticator app is synced to the correct time and that SMS delivery is available in your region.
For persistent problems, contact our support team with details such as the device type, browser version and any error messages. We will guide you through targeted troubleshooting steps and, if necessary, verify your identity to restore access in a secure manner.
Ensure your device has a network connection and that the authenticator app is set up correctly. If using SMS and codes are not delivered, contact support for alternative verification procedures.
Minor issues are often resolved within hours. More complex verification may require additional documentation and can take longer. We prioritize secure restoration of access.
No. We never request your password via email or chat. Official communications will direct you to your account page but not ask you to share credentials.
Contact our support team immediately with details of the suspicious activity. We will investigate, secure your account, and advise on next steps.
